Privacy Policy

This Privacy Policy explains what information Pittsburgh Dentistry ("we," "us," "our") collects through pittsburghdentistry.org(the "Site"), how we use it, and the choices you have. It covers information collected through this website only — it does not cover the medical and dental records we create and maintain for patients in our office, which are governed separately by the Health Insurance Portability and Accountability Act (HIPAA) and the Notice of Privacy Practices provided at your visit.

What We Collect

When you submit a form on this Site — such as our dental care quote request — we collect what you provide directly, which may include:

• Your name, phone number, and email address
• What you're seeking care for, and how soon
• How you plan to handle payment, and whether you'd like us to help file for insurance reimbursement afterward, along with your insurance carrier if you provide it
• Any additional notes you choose to share in an open-text field

We also automatically collect standard technical information common to most websites — such as pages visited, general location (city/region level), device and browser type, and how you arrived at the Site — typically through analytics tools. This helps us understand which content is useful and where to improve.

What We Don't Ask For Here

Our website forms are for scheduling and general inquiries — please don't submit specific medical details, symptoms requiring urgent attention, or sensitive health information through the website. If you're experiencing a dental emergency, call us directly at 412-912-4182.

How We Use Your Information

• To respond to your request, by phone, text, and/or email, based on the consent you provide when submitting a form
• To schedule and prepare for your appointment
• As a courtesy, to submit your paid receipt to your dental insurer on your behalf for possible reimbursement — this never changes what you owe us directly at your visit, which is always the posted price
• To send the guide(s) you requested and any follow-up communications related to your inquiry
• To understand and improve how our Site is used

We do not sell your personal information.

Text Messages & Phone Calls

If you check the consent box on a form, you're agreeing to receive phone calls, emails, and/or text messages from us at the number and email address you provide, about your request and appointments. Message frequency varies; message and data rates may apply. You can opt out of text messages at any time by replying STOP, or reply HELP for assistance. Consent to receive marketing calls or texts is never a condition of receiving treatment from us.

Who We Share Information With

We don't sell or rent your information to third parties for their own marketing. We do share information with a small number of service providers who help us operate:

• Your insurance carrier, but only as a courtesy on your behalf and only if you've asked us to file for reimbursement
• Cherry (pay.withcherry.com), if you choose to explore or use a monthly payment plan — Cherry has its own privacy policy governing information you provide directly to them
• The website hosting, email, and scheduling platforms we use to run our practice and respond to your inquiry

We may also disclose information if required by law, or to protect the safety of a patient or the public.

How Long We Keep Information

We retain website inquiry information for as long as reasonably necessary to respond to your request and maintain accurate business records, consistent with applicable recordkeeping requirements.

Your Choices

• You can ask us what information we have on file for you, and ask us to correct or delete it, by contacting us using the information below
• You can opt out of text messages anytime by replying STOP
• You can ask to be removed from email communications using the unsubscribe link in any email, or by contacting us directly

We aim to honor privacy requests promptly and in good faith. Depending on your state of residence, you may have additional specific legal rights regarding your personal information; contact us and we'll do our best to help.

Children's Privacy

This Site is intended for adults making care decisions for themselves or their families. We don't knowingly collect personal information directly from children through the Site's forms.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy or your information? Reach us at:

Pittsburgh Dentistry (dba Dental Medicine Institute)
5732 Ellsworth Avenue, Pittsburgh, PA 15232
Phone: 412-912-4182
Email: support@pittsburghdentistry.org